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Frequently Asked Questions

How often do you release new products?

We are frequently adding new products to our range. We typically release new products every 8 to 12 weeks. From time to time we´ll add limited release designs as well.

What if the item I want is not available in the size I require on the website?

If the size you require is not available for selection at time of ordering, this generally means that we no longer manufacture this item and are now completely out of stock. If the item size is indicating ´Out of Stock´ this typically means that we are temporarily out of stock and new stock should be arriving shortly.

Will I have to pay any taxes and duties for my order ?

International orders can incur taxes and duties as determined by the customs agency within the destination country. Although this does not always occur, assessment of duties and taxes will be based on the value of the order and the Tax-free threshold (if it exists) for goods imported into the destination country. Payment of any duties and taxes is the responsibility of the recipient. Occasionally this may be listed as an additional postage fee. While we apologise for any inconvenience, we have no control over such fees. (More information can be obtained by contacting your local customs office.)

What is your Returns Policy?

Refunds will be credited in the same form as they were paid if an item is returned within 14 days of purchase. If an item is returned more than 90 days after purchase, a return will be administered in the form of a merchandise credit redeemable with your next purchase.

How is sales tax determined?

The sales tax rate and imposition is determined by the location where the merchandise is being shipped.

I am shipping my order outside of South Africa. Will I be charged additional duties and taxes?

Your order may be subject to VAT, import duties and taxes, which are levied once your package reaches your country. S|A|O + Apparel ships your package DDU, "duties and taxes unpaid", and does not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs. For more information regarding your country´s custom policies, please contact your local customs office.

How can I exchange items over the phone?

You may order your exchange selections by calling us +27 (0) 21 424  7261. We will issue a refund or credit for your returned merchandise as soon as the return has been received and processed.

What forms of payment do you accept online?

We accept the following payment methods:

  • EFT
  • PayPal
  • Direct Deposit at your bank

How do I receive special offers from baienice.co.za?

Sign Up for Email to be the first to hear about special offers, new products, sales & specials, events and more.

How can I unsubscribe from receiving Baie Nice emails?

Please click the link below to be removed from our email list.

Unsubscribe from Email

We appreciate your patience as it may take a short period of time before your email address will be removed from our file.

Please note that you will still be asked to provide your email address when ordering online so that we may contact you with information about your order.

How can I search for products quickly at baienice.co.za?

You can quickly find exactly what you´re looking for by entering a description in the ´Search Our Website´ box in the upper right hand corner of every page.

Where can I find sizing information?

Download size charts for Male (click here) & Female (click here).

About Us

How can I become a baie nice model?

We select models from time to time. Unfortunately, we do not have information to release regarding specific criteria they must meet. We suggest that you contact a modeling agency if you want to pursue a modeling career.

How can I stock baie nice products in my store/ boutique?

S|A|O + Apparel sells directly to the public through our website. Please contact us (enquiry@baienice.co.za) if you are interested in stocking our products. You will receive a wholesale log in and are able to see all products online. You can then order any quantities required.

How can I stock custom made baie nice products in my store/ boutique?

If you have a design or want to use your own name in corporation with the baie nice brand, we cater for those needs.

How can we use baie nice for fashion shows?

Please send an email to marketing@baienice.co.za with detailed information about your fashion show/ events.

Custom made items for photoshoots?

We produce custom made items for individual photoshoots. Please send an email to marketing@baienice.co.za with detailed information about your requirements.

Do you produce garments for special events or for promotions?

Yes, we are specialised in the planning, conception and production of custom made garments for special events or for promotional purposes. You can see some of our work in the corporate/promotional wear section on our website. Please send your ideas and requirements to promonice@baienice.co.za.


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