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Delivery Exchanges & Returns

Product availability

Lead time is dependent on stock availability. Should we have stock available, orders will be dispatched the same day provided payment is validated/received before 1400 hours.
Should the product not be in stock please allow 10 working days plus freight transit time. This will allow for manufacturing and delivery to our warehouse.
Every effort is made to effect shipment of your order timeously, however, unforeseen circumstances may cause delays. Should we be faced with such an occurrence S|A|O+ Apparel, will contact you via email and provide a revised shipping schedule.

Delivery Policy

When you click to make a purchase with us, legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions (or refund policy and terms & conditions). You must not make any purchase through this site, unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website.

Refunds / Returns Policy

Should you for any reason wish to cancel your purchase, you will be liable for a 15% handling fee. You must advise us in writing (cancellation@baienice.co.za) of your cancellation and any such cancellation must be signed by the person who made the original purchase. The goods must be returned to us undamaged in the original packaging within 14 calendar days.
We take great pride in our reputation for quality and excellent value. If for any reason you are dissatisfied with a purchase, we´ll assist you with a prompt refund or exchange.
Refunds for items returned more than ninety days after the purchase date will be in the form of a merchandise credit redeemable with your next purchase.

How to Return/Exchange

Note

S|A|O+ Apparel, recommends that you use Speed Services Couriers (South African Postal Services) for all returns as it offers shipment tracking through a 24 hours customer helpline. Should you choose to use a carrier that does not offer a tracking facility and the goods are lost, then no refund or return will be considered.
International customers should make use of a courier that offers:

  1. Shipment tracking.
  2. Insure your package for safe return and declare the full value of the shipment; failing to do so where loss or damage occurs, will be on your account.

Return Address

SAO+ Apparel CC | Baie Nice
P.O. Box 15587, Vlaeberg, 8018
Cape Town
South Africa

Please Note

  • Shipping and handling charges are not refundable.
  • A credit will be issued as soon as we receive and process your return.
  • Please allow up to two billing cycles for a refund to appear on your credit card statement.
  • Special offers may be subject to reduction by a return/exchange or cancellation.

What happens if I want to exchange one or more items purchased?

As long as the item or items are in original condition (unworn & unwashed), simply send them back to us by post within 14 days of receipt of delivery to:

SAO+ Apparel | Baie Nice
P.O. Box 15587, Vlaeberg, Cape Town, 8018, South Africa
Please remember to include a return slip indicating your full name and order number with your items and as soon as we receive the items back we will get the exchange organised and sent out to you straight away.

Click here for Return Slip

Who pays for postage when exchanging one or more items?

S|A|O+ Apparel reserves the right to charge additional postage of the shipment to you. This is typically around R60.00 depending on the number of items being sent. The only cost to yourself is that of the return postage of the original item(s) to us.

I have already worn my baie nice underwear, can I still exchange?

No. Due to health regulation reasons we can only accept garments back that are in original condition and that have not been worn or washed. If a worn item is sent back to us, we will typically contact you to better understand the reason for the return. Please note, where an item is returned to us without first notifying us that the item has been worn, we do reserve the right to send the item(s) directly back to you.

I have returned my baie nice underwear for an exchange but have not received or heard anything back from baie nice underwear.

Depending on where you are sending your returns items back from, the typical shipping time for items to arrive back to S|A|O+ Apparel is around 10 days. This can be longer as South African Customs and Quarantine have some of the toughest Custom and Quarantine laws in the world and generally parcels can get held for inspection. As soon as your exchange has been processed by us, we will send you an email letting you know that it has been sent.

What if I am sent a defective item?

All S|A|O+ Apparel products undergo stringent quality checks from the beginning of their manufacturing process. In the unlikely event that you do receive a defective item, please notify us within 5 days of receiving the item. If this policy is not adhered to, we will only accept defective items at our discretion.

Contacting us:

SAO+ Apparel | Baie Nice
P.O. Box 15587, Vlaeberg, Cape Town, 8018, South Africa

Email:

enquiry@baienice.co.za

Fax:

+27 (0) 86 637 2920

S. A. Obholzer
CEO


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